Refund policy

Effective Date: 12/05/2026

At Shopvanta, we want you to have a smooth and reliable shopping experience. This Return & Refund Policy explains the conditions and process for returns, exchanges, cancellations, and refunds.

1. Return Eligibility

You may request a return within 7 days of delivery if:

You received a damaged or defective product.
You received the wrong product.
The product is materially different from the product ordered or advertised.
An item is missing from your order.

For eligible returns, the product should generally be unused, unworn, unwashed, and in its original condition, with original tags, packaging, and accessories where applicable.

2. Fashion & Clothing Products

For clothing and fashion items:

The product must not have been worn or washed.
Original tags should remain attached.
The product should be free from stains, perfume, makeup, or other marks.
Original packaging should be retained where applicable.

Returned products may be inspected before a return, exchange, or refund is approved.

3. Damaged or Defective Products

If an item arrives damaged or defective, please contact Shopvanta as soon as possible.

We may request:

Photographs of the product
Photographs of the packaging
Shipping-label photographs
A video showing the issue, where appropriate

After verification, we may arrange a replacement, exchange, or refund as applicable.

4. Wrong Product or Missing Item

If you receive an incorrect product or an item is missing from your order, contact us with your order number and relevant details.

After verification, we will determine the appropriate resolution, which may include a replacement, exchange, or refund.

5. Exchange

Eligible products may be exchanged where an exchange option is available.

Exchanges are subject to stock availability. If the requested size, colour, or variant is unavailable, an applicable alternative resolution may be offered.

6. Non-Returnable Products

Certain products may be non-returnable due to their nature, hygiene considerations, customization, or other applicable restrictions.

Where applicable, the relevant return conditions will be displayed on the product page or communicated before purchase.

Nothing in this policy is intended to restrict consumer rights that cannot legally be excluded.

7. Return Process

To request a return:

Contact Shopvanta with your order number.
Explain the reason for the return.
Provide photographs or videos if requested.
Wait for return instructions from our support team.
Pack the product securely with its original packaging and tags.
Send the product according to the return instructions provided.

Please do not send products to an address without receiving return instructions from Shopvanta.

8. Refunds

Once the returned product is received, it may be inspected.

If the return is approved, the applicable refund will be initiated through the original payment method or another appropriate payment method.

The time required for the refund to appear in your account may depend on your bank, payment provider, card issuer, or payment gateway.

9. Return Shipping Charges

For returns relating to a damaged, defective, incorrect, or materially misdescribed product, Shopvanta will communicate the applicable return-shipping arrangements.

For other eligible returns, any applicable return-shipping charges will be communicated to the customer before the return is processed.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

If an order has not yet been processed or shipped, cancellation may be possible.

Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

11. Refund Processing

For an approved refund, Shopvanta will initiate the applicable refund within a reasonable period and in accordance with applicable requirements.

The actual time for the refund to reach your account may depend on the relevant payment provider or financial institution.

12. Return Inspection

All returned products may be inspected before approval.

A return may be declined where the product has been used, washed, altered, damaged after delivery, or returned without required tags or accessories, subject to applicable consumer rights.

13. Consumer Rights

Nothing in this Return & Refund Policy is intended to remove or restrict any consumer rights available under applicable Indian law.

14. Changes to This Policy

Shopvanta may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.

The latest version published on this page will apply from its stated effective date.